Taiwan Business Process Outsourcing Services supported by RPA

Payroll Processing and compliance Services, Account Receivable (AR) collection services , Account payable (AP) payment services, Expenses compliance check and payment service, Independent costing verification services ,Cross-system data exchange services.

E-mail: tpe4ww@evershinecpa.com
or
Dale Chen, Principal Partner/CPA in Taiwan+China+UK, AIA,
email: dalechen@evershinecpa.com
watsapp: +886-0933920199
Skype: daleccchen
wechat: evershiinecpa
linkedin address: Dale Chen Linkedin

RPA-SUB-010
Why clients choosing Evershine in Taiwan to provide them BPO Services?
Answer :
Cross-system Data integration is the pre-requirements of providing BPO (Business Process Outsourcing) services.
Whatever a company headquarter using well-known ERP, such as SAP, Oracle, D365 ,Xero (Australia), Quickbooks (USA), Tally(India), Dativ (Germany), Youngyu(China) etc, most of its Taiwan subsidiary might use different system with Parent Company.
if a service provider want to provide BPO services, firstly they must overcome Cross-system Data integration between two different systems.
Evershine has already had around 20 years experiences to handle Cross-system Data integration among different systems.
Further more in recent 2-3 years, we has been building RPA IT Teams to support Cross-system Data integration.

RPA-SUB-020
Why are there more than two different computer systems in the parent company and the subsidiaries of multinational enterprises?

Answer:
In fact, the parent company very often has a different system from the overseas subsidiaries.
Parent company might use well-known ERP like SAP, Oracle, D365 ,Xero,Quickbooks, Tally, Dativ, Dingxin etc.
But most of their overseas subsidiaries still need to use local systems to comply with local regulations and operational requirements.
In other words, it is the norm that the parent company and overseas subsidiaries usually use different systems, and therefore the data needs to be integrated.

RPA-SUB-020
Is It Normal for Multinational Parent Companies to Outsource the Business Processes of Overseas Subsidiaries?

Answer:
Yes, it’s the norm.
We observe the reasons might be caused by time difference, language barrier, or lack of familiarity with local regulations etc.
BPO services in subsidiaries usually include the daily operations of the Payroll Cycle , Receiving cycle, Purchasing cycle ,Expenditure cycle, Costing cycle etc.
Especially, when the size of the overseas subsidiaries are still small, the parent company of the multinational enterprises will mostly entrust the service providers where the overseas subsidiary is located.

RPA-SUB-030
What kind of services can
Evershine provide to the overseas subsidiaries of a parent company with RPA software robots?
Answer:
Basically, whatever the parent company are using well-known ERP systems, like SAP, Oracle, D365 ,Xero,Quickbooks, Tally, Dativ, Dingxin, UF and others , most of overseas subsidiaries still need local system to comply with practice required by the local government.
The pain point of most current practices is that after the parent company has signed off on the accounts, it gives the voucher to the local service provider for re-entry.
The caused risk is that the parent company’s personnel are not fully aware of or keep up compliant with local regulations.
In addition, local service providers ,do bookkeeping after the transaction. It can not be timely handled correctly . Once violating the tax laws and regulations, they can not take recovering measures.
The above SOP will result in two books and cause tax compliance risks.
Evershine’s solution is to ensure that there are no regulatory compliance issues at the front end of the client’s parent company, such as voucher review before payment, invoice review before collection, etc. The correct information of the parent company is then transmitted electronically to the local accounting service provider.
Make sure they do not repeat the input, both correctly and quickly.
In the past, such Cross-System Data integration, the customer needs to have IT personnel to cooperate with Evershine.
But in recent years, Evershine build up RPA Software Robot Service Team, Even if the client’s system is not supported by IT staff, we can use RPA software robots to upload or upload files and attachments between systems.
Using RPA (Robotic Process Automation) and Evershine Cloud ERP to provide services to customers’ overseas subsidiaries
At present, Evershine is entrusted with the implementation of about 1000 overseas subsidiaries (2022 / 06), the service scope is as follows:
Payroll cycle Processing services,
Receiving cycle collection process services,
Purchase cycle payment process service,
Cost verification services.
All of the above will get involved with data integration between Parent and Subsidiary’s systems, most recently supported by RPA software robots.

RPA-SUB-040
What are the service items and charging parameters of
Payroll Relevant Services?

Answer:
Payroll Cycle Digital Assistant Setup Service (Service code: RPA-PAR-Iml)
*Developing Digital Assistant for downloading Payroll information from your system into Excel – Origin
*Developing Digital Assistant for regulating Excel-Origin to be Excel-Regulated format required for target system
*Developing Digital Assistant for Uploading Excel-Regulated into target system.
Payroll Cycle Service (Service Code: RPA-PAR-BK
*Perform services using the digital assistant described in RPA-PAR-iml.
*Charged on the basis of number of executions.
Payroll Services (Service Code: RPA-PAR)
*Use RPA-PAR-BK processing results, through Evershine speaking local language staff, pay payroll to your local staff and other relevant government units.
*Based on Service items and number of staff.

RPA-SUB-050
What are the service items and charging parameters of Account receivable (AR) collection services?

Answer:
Digital Assistant Setup for AR Process (Service Code :RPA-Rev-Iml) 
* Develop Digital Assistants for downloading Accountable Receivable(AR) transaction files and basic files from your ERP system into Excel-Origin.
* Develop Digital Assistants for regulating Excel-Origin to be Excel-Regulated which are the format required by target system.
* Develop Digital Assistants for Uploading Excel-Regulated to target system.
AR Bookkeeping Services (Service Code :RPA-Rev-BK)
* Use the digital assistants as described in RPA-Rev-Iml to perform services.
* Charge will be based on the number of sales transactions.
AR receiving as contact window of your clients (Service Code :RPA-Rev) 
* Use the RPA-Rev-BK processed bookkeeping results to contact your customer for receiving account receivable (AR).
* The fee will be based on the number of customers.

RPA-SUB-060
What are the service items and charging parameters of Account payable (AP) payment service?

Answer:
Digital Assistant setup for AP Process (Service Code :RPA-Pur-Iml) 
* Develop Digital Assistants for downloading Accountable Payable (AP) transaction files and basic files from your ERP system into Excel-Origin.
* Develop Digital Assistants for regulating Excel-Origin to be Excel-Regulated which are the format required by target system.
* Develop Digital Assistants for Uploading Excel-Regulated to target system.

Purchase AP Bookkeeping Services (Service Code :RPA-Pur-BK) 
* Use the digital assistants as described in RPA-Pur-Iml to perform services.
* Charge will be based on the number of purchasing transactions.

AP Process outsourcing Services (Service Code :RPA-Pur)  
* Use the RPA-Pur-BK processed bookkeeping results to contact your suppliers for paying account payable(AP).
* The fee will be based on the number of suppliers.

RPA-SUB-070
What are the service items and charging parameters of Expenses compliance check and payment services?

Answer:
Expenses Process Implementation Services (Service Code :RPA-Exp-Iml)  
* Develop Digital Assistants for downloading Expenses claim files and basic files from your ERP system into Excel-Origin.
* Develop Digital Assistants for regulating Excel-Origin to be Excel-Regulated which are the format required by target system.
* Develop Digital Assistants for Uploading Excel-Regulated to target system.
Expenses bookkeeping and compliance check Services (Service Code :RPA-Exp-Bk) 
* Use the digital assistants as described in RPA-Exp-Iml to perform services.
* Charged will be based on the number of Expenses transactions.
Expenses Process outsourcing Services (Service Code :RPA-Exp)       
* Use the RPA-Exp-BK processed bookkeeping results to contact your employees, consultant, vendors etc. for paying expenses.
* Charge will be based on the number of Payees.

RPA-SUB-080
What are the service items and charging parameters of Independent costing verification services ?

Answer:
Independent Costing Implementation Services (Service Code :RPA-Cos-Iml)  
* Develop Digital Assistants for downloading Cost-of-goods relevant transaction files and basic files from your ERP system into Excel-Origin.
* Develop Digital Assistants for regulating Excel-Origin to be Excel-Regulated which are the format required by target system.
* Develop Digital Assistants for Uploading Excel-Regulated to target system.
Independent Costing Outsourcing Services (Service Code :RPA-Cos) 
* Use the digital assistants as described in RPA-Cos-Iml to perform services.
* Charge will be based on the number of Cost-of-goods transactions.

RPA-SUB-090
What are the service items and charging parameters of Cross-system data exchange services?

Answer:
Download Data Implementation Services (Service Code :RPA-Dow-Imp)  
* Develop Digital Assistants for Downloading transaction documents for your system into Excel-Origin.
Download Data Outsourcing Services (Service Code :RPA-Dow)
* Download data record and its attachments by bath from your operating system into Excel-Original files.
* Use the digital assistant described in the above RPA-Dow-Imp to perform services.
* Service fee will be based on the summarized execution times of each Digital Assistant used in the month.
Regulate Data Implementation Services (Service Code :RPA-Rgl-Iml)
* Develop Digital Assistants for regulating from Excel-Origin to be Excel regulated which are the format required by target system.
Regulate Data Outsourcing Services (Service Code :RPA-Rgl)  
* Use the digital assistant described in the above RPA-Rgl-Iml to Regulate from your Excel-Original files to be Excel-regulated files.
* Service fee will be based on the summarized execution times of each Digital Assistant used in the month.
Upload Data Implementation Services (Service Code :RPA-Upl-Iml) 
* Develop digital assistants for Uploading Excel-Regulated to target system.
Upload Data Outsourcing Services (Service Code :RPA-Upl)
* Upload Excel-regulated files to target ERP system.
* Use the digital assistant described in the above RPA-Upl-Iml to perform services.
* Service fee will be based on the summarized execution times of each Digital Assistant used in the month.

Contact us:
E-mail: tpe4ww@evershinecpa.com
or
Dale Chen, Principal Partner/CPA in Taiwan+China+UK, AIA,
email: dalechen@evershinecpa.com
watsapp: +886-0933920199
Skype: daleccchen
wechat: evershiinecpa
linkedin address: Dale Chen Linkedin

Additional Information

Evershine has 100% affiliates in the following cities:
HeadquarterTaipeiXiamenBeijingShanghai,
New YorkSan FranciscoHoustonPhoenix
TokyoSeoulHanoiHo Chi MinhBangkok,
SingaporeKuala LumpurManilaDubai,
New DelhiMumbaiDhakaJakarta,
FrankfurtParisLondonAmsterdam,
MilanBarcelonaBucharest,
MelbourneSydneyToronto

Other cities with existent clients:
Miami, Atlanta, Oklahoma, Michigan, Seattle, Delaware;
Berlin, Stuttgart; Prague; Czech Republic; Bangalore; Surabaya;
Kaohsiung, Hong Kong, Shenzhen, Donguan, Guangzhou, Qingyuan, Yongkang, Hangzhou, Suzhou, Kunshan, Nanjing, Chongqing, Xuchang, Qingdao, Tianjin.

Evershine Potential Serviceable City (2 months preparatory period):
Evershine CPAs Firm is an IAPA member firm headquartered in London, with 300 member offices worldwide and approximately 10,000 employees.
Evershine CPAs Firm is a LEA member headquartered in Chicago, USA, it has 600 member offices worldwide and employs approximately 28,000 people.
Besides, Evershine is Taiwan local Partner of ADP Streamline ®.
(version: 2022/03)

Please contact us by email : HQ4TPE@evershinecpa.com

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